Received an ADA Demand Letter?

Step 1: Don't Ignore the Letter

An ADA demand letter is a formal legal notice that requires a response. Ignoring it typically results in a lawsuit being filed — which significantly increases your costs and exposure. Document the date you received the letter and everything inside it.

Step 2: Consult a Disability Rights Attorney Immediately

Respond through legal counsel, not directly. A disability rights attorney can evaluate the specific claims, assess your exposure, and advise on whether to settle, remediate, or defend. Many attorneys offer free initial consultations for ADA cases.

Step 3: Run a Free ADAWebPro Scan Right Now

Run a free ADAWebPro scan immediately to document your current violation count and begin your remediation record. Courts look favorably on good-faith remediation efforts — starting the moment you receive a demand letter helps your legal position. Your scan report is timestamped evidence that you took action.

Step 4: Begin Remediation Immediately

Share your ADAWebPro violation report with your web developer and begin fixing violations immediately. Even partial remediation before responding to the demand letter demonstrates good faith. Document every fix with before/after screenshots and developer records.

Step 5: Set Up Ongoing Monitoring

After addressing current violations, set up ADAWebPro monitoring to prevent future violations. Courts and plaintiff attorneys look more favorably on businesses with active compliance programs. Ongoing monitoring at $39/month is vastly cheaper than a second demand letter.