ADA Compliance for BigCommerce Websites

BigCommerce is a leading enterprise e-commerce platform serving thousands of mid-size and enterprise brands. Like all e-commerce platforms, BigCommerce stores face significant ADA compliance exposure — e-commerce is the highest-volume industry for ADA website lawsuits.

BigCommerce and ADA Compliance

BigCommerce has invested in accessibility improvements across its Stencil theme framework and checkout process. However, BigCommerce merchants remain responsible for the accessibility of their storefronts — theme choice, custom code, and app integrations all affect compliance. A free ADAWebPro scan shows your specific store's violation count regardless of platform improvements.

Common BigCommerce ADA Violations

Product image alt text: bulk-imported product catalogs frequently have missing alt text. Color contrast in custom theme modifications: when merchants customize Cornerstone or other themes, contrast often suffers. Third-party app accessibility: apps adding reviews, loyalty programs, and chat widgets introduce new violations. Custom JavaScript widgets: size selectors, product configurators, and other custom elements often fail keyboard requirements.

BigCommerce Cornerstone Theme Accessibility

BigCommerce's Cornerstone reference theme has improved accessibility in recent versions. Merchants using Cornerstone with minimal customization typically start from a better accessibility baseline than those using heavily customized themes. Check your theme's accessibility score with a free scan before and after any significant theme customizations.

BigCommerce Checkout Accessibility

BigCommerce's hosted checkout is managed by BigCommerce directly. Merchants on standard plans have limited control over checkout accessibility. BigCommerce has been improving checkout accessibility but specific violations in the checkout flow are the platform's responsibility to address. Focus merchant remediation on storefront pages where merchants have full control.